Effective Date: 4th December 2025
Thank you for visiting Sensae. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
When you visit or make a purchase on our site, we may collect the following types of information:
Personal Information you provide: Name, shipping address, billing address, email address, phone number — for the purpose of order processing, delivery, customer support, and communication.
Payment Information: Payment method and related billing details (handled securely via our payment gateway; we do not store full card credentials on our servers).
Automatically Collected Data: Information about your device and browser (e.g., IP address, browser type, time zone), cookies and analytics data — to help us understand how users interact with our site and to improve our services.
Communications: Any messages, feedback or inquiries you send us (support requests, reviews, etc.).
We use the collected information for purposes including:
Processing and fulfilling your orders (shipping, billing, refunds/returns).
Communicating with you about your order status, deliveries, support requests, and other service-related messages.
Improving and optimizing our website, user experience, and customer service.
Preventing fraud and ensuring secure transactions.
Where permitted, marketing or promotional communications — only if you have opted in to receive them.
We will not sell or rent your personal information to any third parties. We may share your data only in the following situations:
With trusted third-party service providers (payment gateways, shipping/courier partners, analytics providers) — strictly to fulfill your order and service requests.
To comply with legal obligations, or in response to lawful requests by public authorities.
To protect the rights, property or safety of Sensae, our customers, or others — in case of fraud, security issues, or abuse.
We implement reasonable security practices (SSL/TLS encryption, secure servers, restricted access) to protect your data against unauthorized access, loss, or misuse.
We store your information only as long as needed to fulfill the purpose for which it was collected (e.g. order fulfillment, support, legal or tax compliance). Once the purpose is served, we delete or anonymize the data, unless retention is required by law.
We periodically review our data storage practices to ensure compliance with applicable data-protection laws (including the Digital Personal Data Protection Act, 2023 in India).
We use cookies, web beacons, and similar tracking technologies to:
Recognize your device and preferences.
Understand how you use our website and improve its performance.
Provide personalized content and offers.
You may choose to disable cookies via your browser settings, but note this may affect certain site features or your ability to complete purchases.
As a user/customer, you have the right to:
Access the personal data we hold about you.
Request correction or update of inaccurate personal data.
Request deletion of your personal data (subject to legal or regulatory retention requirements).
Opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. When we do, we will revise the “Effective Date” at the top, and publish the updated version on our website. We encourage you to review this page periodically.
By using our website or placing an order with us, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the site or provide us your information.
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
SENSIV CARE LLP
Address: Ground floor, 8/566, KT complex, kadalundi, Chithra cineplex, Mannur, Kadalundi, Kozhikode, Kerala – 673328
Email: connect@mysensae.com
Phone: +91 89213 87673
Website: www.mysensae.in